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Place an Order
Pay for Your Order
Track Your Order
FAQs
Payment
Delivery

How to place an order

Place an order in a few simple steps:

Step 1: Browse and choose your product
  • Browse the Tochecks Farm Website or use the search bar to find the product you want to order.
  • Click on the product to view more information and details.
  • Click on the product to view more information and details.
Step 2: Add your product to your cart
  • Review the product content and Click on the “Add to Cart” button
  • Select the desired quantity of the product in your cart and proceed to checkout.
Step 3: Complete the checkout
  • Fill in your delivery address and choose your preferred delivery method.
  • Review your order information and click on the “Confirm Delivery Details” button.
Step 4: Select your payment method and pay for your order
  • Select your preferred payment method.
  • Click on " Confirm Payment Method" and complete the payment process.
Step 5: Review your order summary
  • Select your preferred payment method.
  • Click on " Confirm Payment Method" and complete the payment process.
  • Once your order is placed, a unique order number is generated, which can be used to track your order.

Note: To ensure a smooth order process, please ensure to provide accurate and complete delivery information and choose a payment method that is available in your location.

We hope this guide has been helpful. Happy shopping!

How to pay for your order

Tochecks Farm offers multiple payment options. Pay for the item Online using out website or on delivery by using your card, bank transfer, or USSD via our JumiaPay secure platform. You can also pay for your order using a voucher.

Option 1: Pay On Delivery

You can pay for your orders upon delivery in a variety of ways to accommodate your needs. Choose to pay in cash, or opt for a credit/debit card, bank transfer, or Mastercard payment.

Option 2: TochecksPay

You can securely pay for your order on Jumia using Mastercard, Visa, or Verve cards, as well as bank transfer, or card payment

Option 3: Vouchers

You can pay for your orders using a voucher code. Choose the payment option that works best for you for a hassle-free shopping experience.

Choose the payment option that works best for you for a hassle-free shopping experience.

Paying for Your Jumia Order - A Step by Step Guide
Step 1: Select the item of your choice and proceed to click on checkout.
Step 2: Choose your payment method
Step 3: Complete your payment

Using Tochecks Pay

  • For payment upon delivery, including cash on delivery, credit/debit card payment, and bank transfer, simply wait for your order to be delivered and choose your preferred payment method.
  • To pay with a voucher code for your order, follow the steps below:

    • - Add items to your cart and proceed to the "Checkout Page."

    - Enter your voucher code in the " Voucher" field under the "Payment Method" section.

    - Apply the voucher by clicking "Add Voucher."

Step 4: Confirm your payment

Once your payment is complete, you will receive an order confirmation email.

  • f you've chosen online payment, the payment confirmation page will also display your payment details.

    • If you experience any issues with payment, please don't hesitate to reach out to our customer support team. We are here to help you and make sure that your Tochecks Farm shopping experience is as smooth as possible.

We hope this guide has been helpful. Happy shopping!

How to track your order

Tracking your order on Tochecks Farm is easy and simple. Here's how to do it:

Step 1: Log in to your account

Step 2: Click on the "ORDERS" tab in your account dashboard.

Step 3: Find the order you want to track and click on "See Details"

Step 4: On the order details page, click on track my item to view the current status and a complete tracking history.

Alternatively, once your order is shipped, you can also track your order by using your "package number" provided in your shipping email. Simply enter the package number into Jumia's PACKAGE TRACKING PAGE to view the latest updates on your package.

Stay updated on the status of your Jumia order and enjoy a seamless shopping experience by following these simple steps.

Frequently Asked Questions

Have a question about farm and products, convenient ordering process, or anything else related to our service? We've compiled a list of our Frequently Asked Questions (FAQs) to provide quick and easy answers. Browse through the questions below, and if you can't find what you're looking for, feel free to contact us directly. We're always happy to help!

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We accepts a variety of payment methods including:
  • Pay on Delivery allows for payment in cash, or with credit/debit card, bank transfer, or Mastercard upon delivery.
  • Tochecks Farm accepts payment through Mastercard, Visa cards and bank transfers.
  • Vouchers allow you to pay using a voucher code

Tochecks Farm prioritizes customer payment security with encryption, and secure servers. Regular monitoring and auditing are also performed to maintain a secure environment for transactions.

If your payment is declined, you can check the following to resolve the issue:
  • Check the spelling and billing information you entered for accuracy.
  • Ensure that your credit card has sufficient funds or that your bank account has enough balance.
  • Check if there are any restrictions on your card, such as a daily spending limit.
  • Make sure your card has not expired.
If you've checked the above and your payment is still declined, you can contact Tochecks Farm customer service for assistance via our livechat.

Note: It is recommended to keep the details of the error message that appears during the declined transaction to provide to Tochecks Farm customer service for a faster resolution.

Yes, you can pay for your orders in cash upon delivery on Tochecks Farm. You can choose to pay in cash or opt for other payment options such as a credit/debit card, bank transfer, or Mastercard payment - all without the need to enter payment information beforehand

If you have been charged twice for the same order, you can contact our customer service for assistance in resolving the issue. We can be reached through the Live Chat. Please provide the following information to us when reporting a double charge:
  • Your name and email address used to place the order.
  • Order number and date of purchase.
  • Details of the double charge (amount, date, and transaction number).

Tochecks Farm customer service will assist you in resolving the issue and arranging for a refund if applicable.

You can check the status of your payment by following these steps:
  • Step 1: Go to the "ORDERS" section in your account dashboard.
  • Step 2: Find the order in question and check its status. If the payment has been processed successfully, the order status should be "Confirmed."
You will also receive a confirmation email from Tochecks Farm after a successful payment. If you do not receive a confirmation email, or if you have any concerns about your payment, you can contact Tochecks Farm customer service via our livechat.

If the order hasn't been shipped yet, you can cancel your order and get a refund.

Most payments on our website are processed immediately when completed. However, specific processing times may vary depending on the payment method. To ensure that your payment is processed quickly, we recommend that you double-check all the information before completing the checkout. If you are experiencing an issue with your payment, please contact our customer service team for further assistance.

We accepts a variety of payment methods including:
  • Pay on Delivery allows for payment in cash, or with credit/debit card, bank transfer, or Mastercard upon delivery.
  • Tochecks Farm accepts payment through Mastercard, Visa cards and bank transfers.
  • Vouchers allow you to pay using a voucher code

Tochecks Farm prioritizes customer payment security with encryption, and secure servers. Regular monitoring and auditing are also performed to maintain a secure environment for transactions.

If your payment is declined, you can check the following to resolve the issue:
  • Check the spelling and billing information you entered for accuracy.
  • Ensure that your credit card has sufficient funds or that your bank account has enough balance.
  • Check if there are any restrictions on your card, such as a daily spending limit.
  • Make sure your card has not expired.
If you've checked the above and your payment is still declined, you can contact Tochecks Farm customer service for assistance via our livechat.

Note: It is recommended to keep the details of the error message that appears during the declined transaction to provide to Tochecks Farm customer service for a faster resolution.

Yes, you can pay for your orders in cash upon delivery on Tochecks Farm. You can choose to pay in cash or opt for other payment options such as a credit/debit card, bank transfer, or Mastercard payment - all without the need to enter payment information beforehand

If you have been charged twice for the same order, you can contact our customer service for assistance in resolving the issue. We can be reached through the Live Chat. Please provide the following information to us when reporting a double charge:
  • Your name and email address used to place the order.
  • Order number and date of purchase.
  • Details of the double charge (amount, date, and transaction number).

Tochecks Farm customer service will assist you in resolving the issue and arranging for a refund if applicable.

You can check the status of your payment by following these steps:
  • Step 1: Go to the "ORDERS" section in your account dashboard.
  • Step 2: Find the order in question and check its status. If the payment has been processed successfully, the order status should be "Confirmed."
You will also receive a confirmation email from Tochecks Farm after a successful payment. If you do not receive a confirmation email, or if you have any concerns about your payment, you can contact Tochecks Farm customer service via our livechat.

If the order hasn't been shipped yet, you can cancel your order and get a refund.

Most payments on our website are processed immediately when completed. However, specific processing times may vary depending on the payment method. To ensure that your payment is processed quickly, we recommend that you double-check all the information before completing the checkout. If you are experiencing an issue with your payment, please contact our customer service team for further assistance.
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