Return/Refund Policy

Last updated: 8th August 2024

 

The terms “Tochecks Farm Website” and ‘’TOCHECKS FARMS LIMITED” means different things. Tochecks Farm Website is the domain, while TOCHECKS FARMS LIMITED is a registered company under Nigeria ‘s law, and it owns Tochecks Farm Website; and both may share information collected.

 

At Tochecks Farm, we are dedicated to delivering high-quality, fresh, and nutritious farm products to our customers.

Our Return and Refund Policy outlines the circumstances under which returns and refunds can be made, ensuring transparency and customer satisfaction. Please read this policy carefully before making a purchase.

 

1. GENERAL RETURN/REFUND POLICY

1.1 Fresh Produce:
Due to the perishable nature of fresh produce, including fruits, vegetables, eggs, and meat, we do not accept returns or exchanges. However, refunds or store credits may be issued under the following conditions:

a)     Quality Concerns:: If you receive fresh produce that is damaged or spoiled upon arrival, please contact us within 24 hours of delivery. We require photographic evidence of the product’s condition and may request a return of the item for inspection. Refunds or replacements will be provided at our discretion.

1.2 Processed Products:
Processed products, such as packaged goods and preserved items, may be returned within three (3) days of purchase if they meet the following criteria:

a)     The product is unopened, undamaged, and in its original packaging.

b)     The product has not been used or tampered with.

c)     Customers are responsible for the return unless the product is defective or incorrect. Refunds will be processed once the returned product is received and inspected.

1.3 Perishable Products
We cannot accept returns or exchanges for perishable products due to their short shelf life. However, in the following cases, refunds may be issued:

a)     Incorrect Orders: If you receive an incorrect order, notify us within 24 hours of receipt. We will arrange for the correct items to be shipped or issue a full refund or store credit.

b)     Product Spoilage: If the fresh produce spoils before its expected shelf life, and you can provide evidence of proper storage, we may issue a refund or store credit.

1.4 Livestock: We do not offer refunds or exchanges on live animals except if it’s an error from our end.

 

2. EXCEPTIONS AND SPECIAL CASES

2.1 Special Considerations
In exceptional cases, such as natural disasters, logistical issues, or other unforeseen circumstances, we may offer refunds or store credits at our discretion. These situations will be evaluated on a case-by-case basis.

2.2 Non-Refundable Items
Custom orders and special products that are made-to-order. Products that have been opened or used, unless they are defective. Gift and promotional items.

 

3. RETURN AND REFUND PROCESS

3.1 Initiating a Return
To initiate a return or refund request, please contact our customer service team at +234 912 491 6736 or email support@tochecksfarm.com within the specified timeframe. Include your order number, a description of the issue, and any relevant photos.

3.2 Shipping Returns
If a return is approved, we will provide instructions for shipping the product back to us. Customers are responsible for return shipping costs unless the product is defective or incorrect. We recommend using a trackable shipping service to ensure we receive the returned item.

 

4. REFUNDS

4.1 Processing Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a refund will be issued to your original method of payment within three (3) business days.

4.2 Refund Amount
The refund amount will include the price of the returned product(s) but will exclude shipping costs unless the return is due to a fault on our part.

5. POLICY UPDATES

  Tochecks Farm reserves the right to modify this Return and Refund Policy at any time. Changes will be posted on this page, and the “Last Updated” date will reflect the most recent version. Customers are encouraged to review this policy periodically.

6. CONTACT INFORMATION

For any questions or concerns regarding our Return and Refund Policy, please contact us:

Tochecks Farm

Suite C2, Citrus Mall, Gaduwa, Abuja

Phone Number: +234 912 491 6736

Email Address: support@tochecksfarm.com

Website: www.tochecksfarm.com